Complaints Procedure

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network.

In writing: Stonebridge Mortgage Solutions Ltd.
Regency House Miles Gray Road Basildon Essex SS14 3FR

By telephone: 0345 646 5535

By email:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Financial Ombudsman Services can be contacted by calling 0800 023 4567 or e-mailing